A resident of Dubai is encountering legal challenges after finding serious defects in a used car bought from a showroom. The buyer alleges that the vehicle had been extensively repainted and had motor issues that were not revealed during the sale. Despite asking for the sales contract to be canceled and for a full refund, the seller has declined, arguing that more than a month has passed since the purchase.
Legal Grounds for Buyer’s Complaint
According to Article 544 of the UAE Civil Transaction Law, a buyer is entitled to request a refund or cancellation of the sales contract if the item purchased does not meet the agreed-upon conditions. In this situation, the defects—especially those related to the motor—could be seen as violations of the contract. The buyer’s case may be further bolstered if the showroom did not disclose these problems at the time of sale.
What Are the Buyer’s Options?
The buyer has the option to lodge a complaint with the Dubai Consumer Rights Department, which helps mediate disputes between buyers and sellers. If the issue is not resolved, they can take the matter to court. Engaging a legal representative to construct a case regarding the showroom’s possible non-compliance with UAE consumer protection laws could also be a practical next step.
Preventative Measures for Buyers
To prevent such issues, it is recommended that buyers have used cars inspected by a certified mechanic prior to purchase. Additionally, carefully reviewing the sales agreement for any clauses related to returns and defects is essential. In cases of undisclosed problems, acting quickly within any warranty period is crucial for obtaining compensation or refunds.
