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The Arabian News > Entertainment > How to Reschedule or Refund Movie Tickets in UAE Cinemas
Entertainment

How to Reschedule or Refund Movie Tickets in UAE Cinemas

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Ever booked tickets for a movie and then had to cancel because of last-minute plans? It’s a common scenario, but if you’re in the UAE, there are ways to handle it.

Contents
Reel CinemasVOX CinemasNovo CinemasRoxy Cinemas

The UAE is home to four major cinema chains: Reel Cinemas, VOX, Novo, and Roxy. Each offers options for rescheduling or refunding tickets, but the policies vary. Here’s a simple guide to help you navigate these rules.

Reel Cinemas

Locations: Dubai Mall, Dubai Marina Mall, The Springs Souk.

Rescheduling Tickets:

  • Visit the box office at least two hours before the movie starts.
  • Rescheduling depends on seat or showtime availability.
  • Only tickets purchased without a bank offer are eligible for changes.

Refund Policy:

  • Refunds are provided as Reel Cinema gift vouchers (not cash).
  • A Dh5 fee is deducted from the refund amount.

VOX Cinemas

Locations: Multiple spots across the UAE, including Mall of the Emirates, Yas Mall, and Dubai Festival City Mall.

Rescheduling Tickets:

  • Call the VOX call center at least 30 minutes before the movie starts.
  • Tickets purchased through bank offers or during promotions cannot be rescheduled.
  • Changes are valid only for tickets booked via the VOX app or website.

Refund Policy:

  • No cash refunds; refunds are issued as VOX credits (1 credit = 1 dirham).
  • Credits are valid for 90 days from the refund date.

Restrictions:

  • No refunds if the movie starts in less than 30 minutes.
  • Tickets with food combos, bank offers, or collected at kiosks are non-refundable.

Novo Cinemas

Locations: Sahara Centre, Mega Mall, Dragon Mart, and more.

Rescheduling Tickets:

  • Tickets can be rescheduled at the box office at least two hours before the showtime, based on availability.
  • No changes can be made after the movie starts.

Refund Policy:

  • Novo Cinemas does not issue refunds under any circumstances.

Roxy Cinemas

Locations: Dubai Hills, City Walk, The Beach, and others.

Rescheduling Tickets:

  • Tickets cannot be canceled or rescheduled after payment.

Refund Policy:

  • Refunds are unavailable, even if customers don’t attend or collect tickets.

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