Starbucks is confronting a new series of lawsuits related to hot drink spills, merely weeks after being directed to compensate a delivery driver with $50 million in damages. The latest cases allege similar incidents of burns resulting from improperly sealed or scalding beverages, re-opening arguments regarding corporate accountability and customer safety.
Legal analysts say the new complaints might add more financial and reputational stress to the coffee giant, already dealing with consumer safety issues. The company, though, insists that its procedures are in line with industry practice and that accidents are still uncommon.
As the litigation continues, Starbucks could be compelled to re-examine its beverage handling policies to avoid additional claims. Customers and legal experts are following closely how the company handles these issues.
