Sheikh Mohammed bin Rashid Al Maktoum, the Ruler of Dubai, has revealed a detailed report from a secret shopper team that evaluated government services in the emirate. The findings raised serious issues involving three directors-general, highlighting the leadership’s dedication to transparency and efficiency. This initiative by Sheikh Mohammed reflects his vision of holding government departments accountable and ensuring they provide top-notch services to both residents and citizens.
In his statement, Sheikh Mohammed stressed that the welfare of Dubai’s residents and the effectiveness of government operations are of utmost importance. The secret shopper initiative is part of a broader strategy focused on ongoing improvement and ensuring public satisfaction.
The report’s findings have already led to actions being taken, with plans in place to rectify shortcomings and elevate service standards. Sheikh Mohammed reiterated his commitment to high performance and emphasized the significance of public trust in government institutions.
This initiative showcases Dubai’s ambition to uphold its status as a global center of innovation, efficiency, and excellence. Sheikh Mohammed’s leadership continues to prioritize accountability and progress in governance across the UAE.
